Project Description

Recruiting The Best

When it comes to recruiting the best people for delivering truly exceptional customer service it can be really hard to get it right first time.

I supported this medium sized charity by completely changing the way their call centre recruited its agents. I helped them develop new vetting techniques as well as group interviews. By working alongside their management team I was able to embed the new processes and help transfer my knowledge to make sure they could continue to refine and develop this new way of recruiting.

Together we reduced staff turnover from 56% to less that 5% in 12 months.

SKILLS NEEDED

Leadership / People Management / Change Management

CATEGORIES

Recruitment

COMPANY

mhs homes

LET’S TALK

“Jamie’s services are top quality. He is genuine, takes time to prepare, and understand’s your concerns and challenges in your business, and proposes great advice and solutions for them. I’ve told my girlfriend about how satisfied I am with Jamie that she even got me more sessions with him as a birthday gift. Couldn’t ask for a better birthday gift!”

Jake, Fluentize

“Second time using Jamie. He did the job in record time, very very impressive. FIVE STARS for sure! It’s great working with him and we will continue to do so for a long time.”

Karl, Templ.io

“Had my first consultation with Jamie today and it was top notch really helped me. I will be definitely using this service again!”

“Jamie provided a great review of our new advert! Most importantly, the review was critical and to the point.”

TRUSTED BY HUNDREDS OF PEOPLE JUST LIKE YOU

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TELL ME MORE ABOUT YOUR NEEDS

If you are looking for some help with your small business, startup or even some personal accountability coaching then I am here to help.