Project Description

From Office to Contact Centre

When your business is booming and calls are flooding in from people wanting to use your service your current operation suddenly needs to go from a few office workers to a fully working contact centre.

​That is exactly what happened to this medium sized business so I was brought in to make the transformation in to a modern communications hub.

​This was a massive project which took months to work through and a huge amount of research and planning. It was important to take into account all the needs and requirements of various departments, clients, customers and of course the staff.

By working with their senior management I was able to source a cloud based telephony company that radically changed the way the company engaged with its customers. Not only that, new staff and leaders were required as well as process changes and new training to bring in this new era of change.

This was a great long term project and really helped set them up for the future.

SKILLS NEEDED

Change Management / Project Management / Customer UX

CATEGORIES

Change Management / Software Acquisition

COMPANY

Swale Heating

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“Jamie’s services are top quality. He is genuine, takes time to prepare, and understand’s your concerns and challenges in your business, and proposes great advice and solutions for them. I’ve told my girlfriend about how satisfied I am with Jamie that she even got me more sessions with him as a birthday gift. Couldn’t ask for a better birthday gift!”

Jake, Fluentize

“Second time using Jamie. He did the job in record time, very very impressive. FIVE STARS for sure! It’s great working with him and we will continue to do so for a long time.”

Karl, Templ.io

“Had my first consultation with Jamie today and it was top notch really helped me. I will be definitely using this service again!”

“Jamie provided a great review of our new advert! Most importantly, the review was critical and to the point.”

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